On this page you will see the Frequently Asked Questions about the Prices and Transfers in Taxi. Any other questions that are not included in this section can be done through the contact page, we will gladly answer your questions.

Meeting Point

Our driver will wait in the arrivals area of ​​the airport (Arrivals Terminal), with your name printed on a brochure so you can easily identify it. The driver will help you with your bags at all times.   If your flight arrives in advance, simply wait in the arrivals area to the driver, the driver is most likely already there, since they usually arrive with some advance.

Payment on arrival

Yes, customers will pay once they arrive at the destination in cash.

Reserve confirmation

The reservation will be confirmed once the reservation form has been filled and the confirmation email has been received in the email provided during the reservation process. It is possible that sometimes it is in the spam tray.

What happens if my flight is canceled?

When your flight is canceled, please call or contact us via email info@taxiairporttonerja.com or by phone +34 952522790.

Can I travel with pets?

Yes, you can travel with your pet. To transport them safely it is necessary that they travel inside their transport cage.

What happens if my flight is delayed?

No problem, our driver will know exactly the time of your arrival, so in the reservation form we request the flight number and the exact time at which the plane lands.

Cancellation Policy

In order for the cancellation to be free of charge, it must be made at least 2 hours in advance. In case of cancellation less than 2 hours in advance, the full travel cost must be paid.

Can we supply seats for children?

Yes, there is no problem in all our vehicles we can supply baby seats and boosters.

Payment Methods

Payment is always made in cash at the office or by paying the driver directly.

Can you request an invoice?

Yes, there is no problem, you can request it by email or by going to our office at 79 Pintada Street.

Excess baggage

We are not responsible for excess luggage if it does not fit in the trunk, it is forbidden to introduce luggage into passenger seats.


The taxi € 64 taxi does not have space for wheelchairs and suitcases, they would have to request a bigger car that would be € 89, our cars are not enabled for disabled people.

How far in advance do I make a reservation?

Reservations must be made two hours in advance during office hours. Our form will automatically block reservations made too far in advance. Two hours is the minimum time we need to organize the agenda with our drivers.

What happens if the customer throws up in the car?

The customer will have to pay € 50 for the cleaning of the car service as well as the damage caused inside.

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